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IDQ Webinars: with Gwen Thomas, President and Founder of The Data Governance Institute
Recorded 2010-09-08

Topic:

Tell Me Where it Hurts: Using Medical Metaphors to Highlight Data Quality and Governance Contributions

Abstract:

Last winter, our speaker slipped on the ice and suffered a concussion. While dealing with first responders, emergency room personnel, doctors, nurses, and technicians, she realized something important: they were all using the same questions to ask about her pain, her injury, and underlying conditions.  They all used the same language to describe how they were going to diagnose her condition, and what they were going to do to help her. They were consistent about the differences between injury, disease, and underlying malformations. As a result, they could easily reach agreement about what had happened, how they had responded, and the benefit of their responses to the patient, her insurance company, and other stakeholders. Furthermore, they could communicate this in a way that could be understood by a cold and frightened patient lying on a gurney with the headache of a lifetime.

What if our work were this way? What if we could align our accounts of data-related injuries, contaminations, malformations, and other problems? What if we could seamlessly communicate these to our stakeholders in a way that made them feel as grateful toward Data Quality and Data Governance teams as the speaker was for the medical profession that day?  Join Gwen Thomas of the Data Governance Institute as she introduces a "Taxonomy of Data Pain."

Recording:

Speaker:

About the Author

Gwen Thomas's photo

Data Governance InstituteGwen Thomas is Founder and President of the Data Governance Institute, which provides vendor-neutral guidance to data stakeholders. She has worked with data governance and quality for over twenty years, concentrating on building business and IT alignment. She is the primary author of the DGI Data Governance Methodology, which has recently been embodied in the Web 2.0 workspace  Stakeholder Care Online, and can be viewed from the DGI website at www.datagovernance.com.

 

Moderator:

About the Author

Tony O'Brien's photo

Tony O'Brien, until his recent retirement, a Finance Manager within Remploy, the largest provider of employment opportunities for disabled persons within the UK and is also the Moderator of the Association's IDQ Webinar Forum. He has over forty years experience within the fields of Finance and IS and has been involved in the implementation and development of a number of Enterprise Resource Planning (ERP) systems. He has recently completed a doctoral programme focussing on sustaining data quality within planning and information systems.

Contact Tony by email at tony [dot] obrien [AT] iaidq [dot] org