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IDQ Webinars: with Chris King, Accor Hospitality, winner of the inaugural Data Quality Asia Pacific Award
Recorded 2010-06-30

Topic:

Be Our Guest: Redefining Hotel Guest Recognition Initiatives at ACCOR

Abstract:

The focus of this presentation and award application is:

  • Data Quality Improvement through Simplicity and Innovation and
  • How to bring about cultural change in regards to Data Quality.

We will cover:

  • Why we have data challenges
  • The role that people play – not just systems
  • Gaining executive support
  • Continuous improvement

Listen to Chris King's award winning presentation. Chris (Accor Hospitality) is the winner of the inaugural 2010 Data Quality Asia Pacific Award presented at Data Quality Asia Pacific in Sydney, Australia during April 2010.

Recording:

Speaker:

About the Author

Chris King

Chris King has been working in the Hospitality Industry for 15 years in various roles. In 2008 Chris was given the task of heading up a new division at Accor called Information Services. This group’s role is to ‘Support The Business to make Fact-Based Decisions’ and is responsible for Data and Information, separated from Information Technology.

Chris holds a Bachelor of Science, Postgraduate Diploma of Commerce and a Masters of Business Administration.

Accor is one of the largest hotel management companies in the world, with over 4,000 hotels in 90 countries across the globe. In the Asia Pacific region Accor operates over 300 hotels, including the brands: Sofitel, Pullman, Novotel, Mercure, Ibis, All Seasons, Formule 1

 

Moderator:

About the Author

Tony O'Brien's photo

Tony O'Brien, until his recent retirement, a Finance Manager within Remploy, the largest provider of employment opportunities for disabled persons within the UK and is also the Moderator of the Association's IDQ Webinar Forum. He has over forty years experience within the fields of Finance and IS and has been involved in the implementation and development of a number of Enterprise Resource Planning (ERP) systems. He has recently completed a doctoral programme focussing on sustaining data quality within planning and information systems.

Contact Tony by email at tony [dot] obrien [AT] iaidq [dot] org