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Information Quality and Bottom Line — Part 2
January 2008
Daragh O Brien
In the April 2007 issue of the IDQ newsletter, I demonstrated the root cause analysis technique by drawing on my experience as a Dell customer. I recounted how the wrong graphics card had been installed on my new laptop, and estimated the cost of Dells early efforts to address the issue.
Im pleased to report that my laptop graphics card problem was finally resolved in August 2007, as readers of my blog already know. I am now writing to conclude my two-part series with an update, and to share the lessons learned from this experience.